The process of modernisation of all cultural institutions has lead to entrust to external companies the management of both essential services and services of support. Codess Cultura has responded to these requests, offering customer sized services. Our personnel satisfies the institution’s requirements with flexibility, motivation and accuracy with regards to both the client and the service users.

Front-desk and reception
Codess Cultura works with public and private institutions from almost 10 years, providing personnel for front-desk operations and for the management of services in direct contact with the public (reception), an essential function today for the security, competence and image of the institution. The first contact with a public or private institution, museum or university can influence permanently the relationship with the customer: it becomes therefore crucial to develop the initial stage, facilitating the user’s access.
Our personnel is trained not only for their specific function, but also for tasks that require a certain contact with the public, with the help of information technologies.

Reception and support services
Codess Cultura offers support services in reception tasks, for example dealing with postal documents and protocols, collecting the mail from the post office, sorting and distributing the mail to addressees, registering all mail sent and received, postage, dispatching of letters and express delivery of documents and small parcels.

Guardianship and night surveillance
Besides these services, the guardianship and surveillance of buildings, new and old palaces, company offices, public institutions, etc. and the welcoming and assistance of customers, is another particularly delicate aspect of public services, particularly in view of the visitors’ safety and security as well as the conservation of the cultural heritage.
The personnel’s skills and abilities are guaranteed by a series of internal courses regarding security, first aid and management of relations with the public.
Codess Cultura can also provide night surveillance services in museums and exhibition centres, monitoring correctly fire-prevention and security systems. Particular consideration is given to the safety and conservation of the cultural goods.

Preparation and equipments
Codess Cultura offers logistic services during events (exhibitions, conferences, etc.): organisation of exhibition centres and showrooms, arrangement of fittings and equipments, transport (by sea and by land) of materials of any size. The service is performed by work teams with the appropriate experience and skills in completing the task promptly.

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